Tidio
BeginnerAI customer service and live chat platform with chatbot automation.
Company
Tidio Ltd.
Founded
2013
Headquarters
San Francisco, CA
Pricing Range
Free / from $29/mo
Difficulty
beginner
Target Audience
Small to medium businesses who want an all-in-one chat and AI customer service platform.
About
Tidio is a customer communication platform combining live chat, AI chatbots, and email. Lyro AI chatbot handles up to 70% of common inquiries autonomously. AI responses suggest replies to agents. Visitor analytics show behavior. Integrates with Shopify, WooCommerce, and BigCommerce. For small to medium businesses wanting affordable customer support automation, Tidio provides Lyro handling routine questions while your team focuses on complex issues.
Advantages
- 1Lyro AI chatbot
- 2Live chat
- 3Automation
- 4E-commerce integrations
- 5Visitor analytics
Pros & Cons
Pros
- +Good for SMBs
- +Lyro AI effective
- +Live + AI hybrid
- +E-commerce integrations
Cons
- −Enterprise features limited
- −AI not perfect
- −Scaling costs
- −Limited customization
Use Cases
Customer support
Sales conversations
Lead capture
Order inquiries
FAQ automation
Pricing
Free
$0
- 3 operators
- Basic chatbot
Pro
$29/mo
- Unlimited operators
- Lyro AI
- Automation
Extensions & Plugins
Tidio Web
Browser-based platform
Skills
Related Tools
SEMrush
All-in-one SEO and marketing toolkit with AI-powered insights.
Ahrefs
SEO toolset for backlink analysis, keyword research, and content insights.
Clearscope
AI content optimization platform for relevance and search ranking.
Persado
AI marketing language platform that optimizes copy for engagement.