Hiver
BeginnerAI shared inbox and customer service platform for Google Workspace.
Company
Hiver Inc.
Founded
2011
Headquarters
San Francisco, CA
Pricing Range
Free / from $15/mo
Difficulty
beginner
Target Audience
Customer support teams using Google Workspace who need shared inbox and AI response capabilities.
About
Hiver is a Google Workspace-native shared inbox and customer service platform that brings team collaboration features directly into Gmail. AI features include suggested responses that recommend reply drafts, automated tagging that categorizes conversations by topic, sentiment detection that flags customer emotions, and workflow automation for routing and assignment. Teams manage customer inquiries, assign conversations, track SLAs, and collaborate on responses without leaving their Gmail interface. For organizations already using Google Workspace who want customer service capabilities without adopting a separate platform, Hiver provides shared inbox functionality natively integrated into the familiar Gmail environment, reducing training time and tool switching.
Advantages
- 1Shared inbox
- 2AI suggested responses
- 3Automated workflows
- 4SLA tracking
- 5Analytics
Pros & Cons
Pros
- +Native Gmail integration
- +Good shared inbox
- +AI suggested replies
- +SLA tracking
Cons
- −Gmail/Google only
- −Limited AI
- −Can be pricey per user
- −Setup complexity
Use Cases
Customer support
Shared team inbox
Service desk
Operations
Client communication
Pricing
Free
$0
- 3 users
- Basic shared inbox
Pro
$15/mo
- Unlimited
- AI responses
- Automation
- Analytics
Extensions & Plugins
Hiver Gmail Extension
Gmail extension
Skills
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