Hiver
BeginnerAI shared inbox and customer service platform for Google Workspace.
Company
Hiver Inc.
Founded
2011
Headquarters
San Francisco, CA
Pricing Range
Free / from $15/mo
Difficulty
beginner
Target Audience
Customer support teams using Google Workspace who need shared inbox and AI response capabilities.
About
Hiver is a Google Workspace-native shared inbox and customer service platform. AI features include suggested responses, automated tagging, sentiment detection, and workflow automation. Teams can manage customer inquiries, assign conversations, track SLAs, and collaborate on email without leaving Gmail.
Advantages
- 1Shared inbox
- 2AI suggested responses
- 3Automated workflows
- 4SLA tracking
- 5Analytics
Pros & Cons
Pros
- +Native Gmail integration
- +Good shared inbox
- +AI suggested replies
- +SLA tracking
Cons
- −Gmail/Google only
- −Limited AI
- −Can be pricey per user
- −Setup complexity
Use Cases
Customer support
Shared team inbox
Service desk
Operations
Client communication
Pricing
Free
$0
- 3 users
- Basic shared inbox
Pro
$15/mo
- Unlimited
- AI responses
- Automation
- Analytics
Extensions & Plugins
Hiver Gmail Extension
Gmail extension
Skills
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